MR Drains Ltd
'Not the usual franchised fleet operation and call centre. Arrived promptly, carried out the work efficiently and charged a reasonable price,' said one satisfied customer. 24 hours, 365 days. Emergency call-out with no call-out charge. High-pressure jetting, CCTV surveys, drains, toilets, sinks, baths and soakaways sorted. 'No-dig Technology Drain Lining' repairs. Credit and debit cards accepted. Your main contact is Matthew Roberts. Long-term contracts with Surrey Heath Borough Council EHD (Environmental Health Division). Rat problems solved with their rat-blocker service.
Locations: Surrey - Guildford, Cranleigh, Shalford, Bramley, Fetcham, Bookham, Great Bookham, East & West Horsley, Guildford, Woking, Camberley and areas of Hampshire, Berkshire and London
Services include: Drain Repairs, Drain Clearance, CCTV Drain Surveys, 24/7 Emergency Drain Service, Residential and Commercial Drain Services, Drain Lining (No Dig Technology), Pitch fibre pipework re-rounded, Tree root ingress removal, High Pressure Water Jetting fat and scale removed, Rat Blocker Installation, New surface water drains, New Soakaways, New land drainage septic tanks installed, Guttering Cleared, Kitchen sinks and waste pipes cleared, New Drains, Water Mains
Latest Reviews and Feedback
I cannot praise your professionalism highly enough. From the moment we contacted you, you were clear about what you would do and when you would be able to do it. We had so many bad experiences just trying to arrange drainage companies to come to see us but MR Drains Ltd was the complete opposite; so easy and pleasant to deal with. Your office contacted us the day before to confirm you were due to visit, you arrived within the time frame that your office had given us. The work was carried out quickly and efficiently and after you had gone there was barely a sign that you’d been here! I wouldn’t hesitate to contact you in the future or to recommend you to others! Thank you so much!
I called M.R. Drains Ltd when two of my outside drains were blocked and urgent action was required. This family-run company dealt with the matter promptly and efficiently, replacing blocked pipework and a soak-away, all to my complete satisfaction. Staff were friendly and helpful and details of the work in progress were discussed with me. On completion the site was left in a clean and tidy condition. I can recommend M.R. Drains Ltd wholeheartedly.
MR Drains provided an exceptional service when it came to relining a long foul drainage run. The installation of an additional gully pot presented no problem and they worked tirelessly even though the elements were not ideal. I would have no hesitation recommending Matt for any drain services, and his amenable ‘can do’ attitude put me at ease throughout the whole works.
I sent an email one night at 10 pm asking for a non-emergency, but urgent call back the following morning. I got a phone call 10 minutes later! The gentleman was patient - listening to the requirement to have drains inspected before a bank would consider my mortgage. He was informative and reassuring and said he would be in the property within 24 hours - which he was. He explained the pricing clearly and advised he would call if he needed to undertake work. As it turned out, he did need to do that, but called as agreed and gave me the price over the phone. The work was done and the report was with me (and the bank) within 48 hours! Amazingly, professional, timely, courteous people to deal with - I would have no hesitation in recommending this service. Thank you very much.
He was really very good, went well beyond the level of expected service when the drain problem proved more significant than first thought, contacting our insurance company on our behalf to help us get the final work completed. I would definitely recommend him to others.